Parcels are sent via Royal Mail 2nd Class. Most parcels sent are £3.10 (up to 1kg).
Usually parcels will arrive within 2-3 days after dispatch but please give up to about 5 days (to include packing and processing time). The postage charge will be added on at the checkout.
If it's urgent and you need to change postage to 1st Class then please contact me before you order (note that it may take me time to reply to messages and items may sell out before this). Royal Mail 1st Class is usually £3.70 (up to 1kg) or £5.57 and above for parcels over 1kg (depends on weight).
It's unlikely (as all products are thouroughly checked over before being sent) but if for any reason you need to contact me about a serious fault in the product when first recieved then please notify me immediately by email or by message via the Facebook page - I will reply as soon as possible, so please give time.
Return of product(s) must be within 7 days of arrival.
Once the item is returned to me and checked over, a full product refund will be issued - the refund will be for the product price, not including the original postage charge. Return postage charge is also to be covered by the customer.
I cannot be held responsible, therefore cannot accept a return for a refund/exchange, for any faults/defects found after use of the product(s) in a cage or by the pets.
Please ensure you are happy with what you are purchasing when at the checkout. A refund/exchange will not be accepted after this.